Friday, August 8, 2008

Interview rounds in a call center

These are the common interview rounds in a call center interview. Sometimes there may be additional tests like typing tests, listening test etc.
First round: Self introduction.
Here the interviewer will ask you to introduce yourself (will be looking for MTI - mother tongue influence, sentence contruction etc.,) keep it brief. You may want to follow this order.
  • The place you are from.
  • Your educational qualification.
  • Personal information - your family, your interests and hobbies.

Second round: Written test.

  • Grammer test.
  • Analytical test.
  • Technical test. (If you're attending interview for a technical process)

Third round: Operations(Ops) round.

Operations round is the most critical round, usually conducted by a team-leader from the operations or the operation manager. You can expect questions like -

  • Introduce yourself.
  • Why you want to join a call-center ? (If you are a fresher)
  • Why this company ?
  • May ask you to read a passage.

Here the interviewer will try to know more about you, how well you answer the questions (remember answer the questions in favour of the company). His looks may be intimidating but dont worry he is as nervous as you are (probably thinking of the next question to ask).

Fourth round: HR round.

Once you clear the Ops round, HR round is very easy. The HR may ask you a few questions like - whats your salary expectation, will you sign a bond for a year etc., And then give the offer letter to sign and will explain the salary structure.

Please leave your comments.

Prepare for a call center interview

Most common questions asked in a call center interview.

25 comments:

Unknown said...

hi friend,

ur blog is very useful. plz update some more information regarding the call center. i advise u to post some topic on english grammer,etc..

WITH REGARDS
SANjay

Sunil said...

Thank you for your feedback Sanjay. I will definitely consider that and post some more information about call centers and English grammer and vocabulary. Thanks again. Sunil

Unknown said...

HIIIIII FRND THNX 4 D FEED BACK BUT PLZ PUT SUM ANSERS ALSO DAT WILL HELP VRY MUCH THNK U........SHAHZADA

Anonymous said...

Hi, i am 28 years old and never had a job in my life. I got rejected by these call centers many times before(mostly international ones). Is Domestic call center a good start? or should i forget about getting into call centers? thanks.

φคυяค√ ภคяυkค said...

these r very helpful tips but it would b great if u give more stress on the points

Anonymous said...

Would like to point out a spelling mistake in the Second round: Its Grammar not grammer. Cheers

Unknown said...

hi, its Very UseFul To Fresher Attend The Interview

hridoy said...

thnx...i have a interview today,i was really nervous......but now i prepared mysself for the interview by your help.........thnx

Suraj said...

Well thanks for posting those information.try add some best answers to those question.

Anonymous said...

i know 5 languages and completed b.tech wil they give job to me i can speak well in those 5 languages

Hill said...

So great work for informing us of the possibilities and following a certain path.

I really appreciate your hard work an giving us some information and inspiring others to follow.

Thanks so much.


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Unknown said...

Valuable for information if there is any other regarding this kindly revert me back on this Job Openings in Call Center

IQBAL KHAN said...

very well written... keep it up to motivate youth more

Thanks for interview questions

viji said...

you are posting a good information for people and keep maintin it and give more updates too.

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Unknown said...

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Unknown said...

Thanks for providing the precious information. nice blog for interview preparation. Also visit C3 once.

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Er. SHIBAYAN BHATTACHARJEE said...

Dude my typing and operational round is scheduled on next Monday i,e;15-1-18. Can you please drop me some of the tips on my mail is shibayabshibayanb14@gmail.com.

Thank you....

Er. SHIBAYAN BHATTACHARJEE said...

Dude my typing and operational round is scheduled on next Monday i,e;15-1-18. Can you please drop me some of the tips on my mail is shibayabshibayanb14@gmail.com.

Thank you....

Ancy merina said...
This comment has been removed by the author.
fortywinks32 said...

Inspiring writings and I greatly admired what you have to say , I hope you continue to provide new ideas for us all and greetings success always for you..Keep update more information..

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