Sunday, August 17, 2008

Inbound CallCenters in India

Inbound means incoming(calls). It is usually called Customer-service. In this type of call centers the customers call the company, it could be to know some information about the product, to raise a complaint as the product is not working properly, to do the payments etc. Inbound can be of different types - customer service, technical support, finance, billing, cancellation(saves) etc. In a customer service process the customer calls(usually facing a problem), the advisor helps the customer and leaves notes on the customers account. I worked for customer service for a year. The process that I belonged to was a U.K process. The same process was based in Bangalore, Mumbai, Delhi and Capetown in South Africa.
Outbound CallCenters in India.
Prepare for a Call Center Interview.