Friday, August 15, 2008

Holidays in callcenter

A callcenter agent gets two offs every week. It could be the weekend or two days during the week. And these offs can be rotating offs in some processes. Apart from these the employee gets a minimum of 10 offs per annum. These offs are not Indian national holidays, they are either the national holidays of the U.S, U.K or Australian. We do not get to spend time during our national holidays, festivals with our family and friends. This is one of the things that we loose when we get into a callcenter. However when you work on an Indian national holiday, you will get a compensation(comp) off which can be taken on another day or can be cashed.

American Holidays.

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