Friday, August 8, 2008

Prepare for a Call Center interview

This post not only prepares you for a call center(centre) interview but also these points mentioned below help you in training in a call center after the interview as well.
Know more about the company - Do a small research and know the different types of processes they have. For example, one of the company's that I worked for had only inbound UK processes, and these processes were Insurance, Collections, ISP processes.
Know the interview rounds - before you attend the interview, as different companies will have different interview rounds.
Know the basic technical questions if you're attending an interview for a technical process.
  • Prepare a good resume, with not more than two pages.
  • Get dressed well, have a clean shave.
  • Be there before 15 mins, you will feel comfortable. Speak to people around you, do not be an introvert, specially in a call center or any other industry where interpersonal relationship is important.
  • Have a good meal before you attend an interview, it helps you sound energetic. Drink water but dont drink too much, you dont want to visit the restroom quite often and miss out a few things in the interview waiting room.
  • Learn to smile when you meet people, again very very important in a call center. Give a firm hand-shake, dont over do it and hurt the other person.
  • Do not fake an accent, speak in a neutral accent. Speak slowly, as rate of speech is one of the parameters they assess you on.
  • You may be asked to read a passage, so before attending an interview practice reading out aloud. Remember to pause for a second when you see a comma, more than a second when there is a full stop. Stress on the adjectives.

Interview rounds in a call center

Most common questions asked in a call center interview

Inbound Call Centers in India.

Outbound Call Centers in India.

Please leave your comments.

23 comments:

uttam_giet said...
This comment has been removed by a blog administrator.
reena said...

Person can choose from a variety of options like call center jobs executive, telemarketing executive, technical support executive etc

paztore said...

Hi

I read this post 2 times. It is very useful.

Pls try to keep posting.

Let me show other source that may be good for community.

Source: Call center interview questions

Best regards
Jonathan.

Indian_view said...

Great tips for interviews. Thanks

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Uttam Agrawal said...

This section covers HR Interview Questions & Answers for fresher’s and experienced. It helps job seekers who are about to attend HR interview round. Please go through each question to find out a number of sample answers.

Click On any question to find out a variety of sample answers:

Tips On Personality Development.

1) Sample Answers - Tell Me Something About Yourself.

2) Sample Answers - What Are Your Strengths?

3) Sample Answers - What Are Your Weaknesses?

4) Sample Answers - Can You Work Well Under Pressure Or deadlines?

5) Sample Answers - What Are Your Short Term Goals?

6) Sample Answers - What Are Your Long Term Goals?

7) Sample Answers - Where Do You See yourself After Five Years?

8) Sample Answers - Why Should We Hire You?

9) Sample Answers - What Kind Of Salary Are You Looking For?

10) Sample Answers - Why Do You Want To Leave Your Current Job/Organization/Company?

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Brielle Franklin said...

This is great information. I have been starting to look for call center services and I have yet to come across something as informative as this. Thanks so much for posting this information. It will be helpful in my search.

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Anonymous said...

Tks very much for your post.

Avoid surprises — interviews need preparation. Some questions come up time and time again — usually about you, your experience and the job itself. We've gathered together the most common questions so you can get your preparation off to a flying start.

You also find all interview questions at link at the end of this post.

Source: Download Ebook: Ultimate Guide To Job Interview Questions Answers:

Best rgs

SmartCall Dubai said...

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ARJUN said...
This comment has been removed by the author.
ace american said...

Thanks for sharing your blog

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anubhavgupta said...

NICE BLOG!!!!
It is easy to find the job openings in call center via the prominent online job portals.You just register yourself on these portals and after that, you will get the multiple opportunities according to your requirements such as location and salary.

Aceamerican said...

Thanks for sharing your articles

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ace american said...

Thanks for sharing your articles

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Bharath Raj said...

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