Monday, August 11, 2008

Quality Team

A Quality team is the team that monitors calls of agents in a call-center, and give scores to the agent on different parameters. These scores are very important when you apply for a promotion and incentives. The agents are given scores from 0-100 based on parameters like call-opening, hold and transfer procedure, call-closing etc. The parameters differ from one call-center to another. The agents are given feedback so that they can improve their performance. An agent can apply for a promotion to the quality team provided he has achieved the criteria for a promotion.

1 comment:

asking said...

everything is fine on your blog. but i dont like your template it must be a colorful one because of your blog topic. you said that you are new here in blogging, i think you must not have two or more blog, so that you can keep updating your blog. Trust me,... If you are only having one blog you can easily make your blog popular... It is based on my expirience...

have a nice day!