Friday, August 8, 2008

Interview rounds in a call center

These are the common interview rounds in a call center interview. Sometimes there may be additional tests like typing tests, listening test etc.
First round: Self introduction.
Here the interviewer will ask you to introduce yourself (will be looking for MTI - mother tongue influence, sentence contruction etc.,) keep it brief. You may want to follow this order.
  • The place you are from.
  • Your educational qualification.
  • Personal information - your family, your interests and hobbies.

Second round: Written test.

  • Grammer test.
  • Analytical test.
  • Technical test. (If you're attending interview for a technical process)

Third round: Operations(Ops) round.

Operations round is the most critical round, usually conducted by a team-leader from the operations or the operation manager. You can expect questions like -

  • Introduce yourself.
  • Why you want to join a call-center ? (If you are a fresher)
  • Why this company ?
  • May ask you to read a passage.

Here the interviewer will try to know more about you, how well you answer the questions (remember answer the questions in favour of the company). His looks may be intimidating but dont worry he is as nervous as you are (probably thinking of the next question to ask).

Fourth round: HR round.

Once you clear the Ops round, HR round is very easy. The HR may ask you a few questions like - whats your salary expectation, will you sign a bond for a year etc., And then give the offer letter to sign and will explain the salary structure.

Please leave your comments.

Prepare for a call center interview

Most common questions asked in a call center interview.

23 comments:

sanjay said...

hi friend,

ur blog is very useful. plz update some more information regarding the call center. i advise u to post some topic on english grammer,etc..

WITH REGARDS
SANjay

Sunil said...

Thank you for your feedback Sanjay. I will definitely consider that and post some more information about call centers and English grammer and vocabulary. Thanks again. Sunil

ricky said...

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Anonymous said...

Hi, i am 28 years old and never had a job in my life. I got rejected by these call centers many times before(mostly international ones). Is Domestic call center a good start? or should i forget about getting into call centers? thanks.

gaurav said...

these r very helpful tips but it would b great if u give more stress on the points

Anonymous said...

Would like to point out a spelling mistake in the Second round: Its Grammar not grammer. Cheers

rajesh said...

hi, its Very UseFul To Fresher Attend The Interview

mike said...

Hi

Tks very much for post:

I like it and hope that you continue posting.

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Source: Call center interview questions

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hridoy said...

thnx...i have a interview today,i was really nervous......but now i prepared mysself for the interview by your help.........thnx

Suraj said...

Well thanks for posting those information.try add some best answers to those question.

Anonymous said...

Here are some very important HR questions which are often asked during Interviews and I believe these answers can really help you to get through.......


Click on them to view the answer:


1)  Tell Me Something About Yourself ?

2) What Are Your Strengths?

3) What Are Your Weaknesses?

4) How Do You Handle Pressure / Can You Work Well Under Pressure?

5) What Are Your Short Term Goals?


6) What Are Your Long Term Goals?

7) Where Do You See After 5 Years?

8) Why Should We Hire You?

9) What Is Your Salary Expectation?

10) Why Do You Want To Leave Your Current Job?

Anonymous said...

i know 5 languages and completed b.tech wil they give job to me i can speak well in those 5 languages

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Anonymous said...

Tks very much for your post.

Avoid surprises — interviews need preparation. Some questions come up time and time again — usually about you, your experience and the job itself. We've gathered together the most common questions so you can get your preparation off to a flying start.

You also find all interview questions at link at the end of this post.

Source: Download Ebook: Ultimate Guide To Job Interview Questions Answers:

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IQBAL KHAN said...

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Thanks for interview questions

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