Friday, August 8, 2008

Interview rounds in a call center

These are the common interview rounds in a call center interview. Sometimes there may be additional tests like typing tests, listening test etc.
First round: Self introduction.
Here the interviewer will ask you to introduce yourself (will be looking for MTI - mother tongue influence, sentence contruction etc.,) keep it brief. You may want to follow this order.
  • The place you are from.
  • Your educational qualification.
  • Personal information - your family, your interests and hobbies.

Second round: Written test.

  • Grammer test.
  • Analytical test.
  • Technical test. (If you're attending interview for a technical process)

Third round: Operations(Ops) round.

Operations round is the most critical round, usually conducted by a team-leader from the operations or the operation manager. You can expect questions like -

  • Introduce yourself.
  • Why you want to join a call-center ? (If you are a fresher)
  • Why this company ?
  • May ask you to read a passage.

Here the interviewer will try to know more about you, how well you answer the questions (remember answer the questions in favour of the company). His looks may be intimidating but dont worry he is as nervous as you are (probably thinking of the next question to ask).

Fourth round: HR round.

Once you clear the Ops round, HR round is very easy. The HR may ask you a few questions like - whats your salary expectation, will you sign a bond for a year etc., And then give the offer letter to sign and will explain the salary structure.

Please leave your comments.

Prepare for a call center interview

Most common questions asked in a call center interview.


sanjay said...

hi friend,

ur blog is very useful. plz update some more information regarding the call center. i advise u to post some topic on english grammer,etc..


Sunil said...

Thank you for your feedback Sanjay. I will definitely consider that and post some more information about call centers and English grammer and vocabulary. Thanks again. Sunil

ricky said...


Anonymous said...

Hi, i am 28 years old and never had a job in my life. I got rejected by these call centers many times before(mostly international ones). Is Domestic call center a good start? or should i forget about getting into call centers? thanks.

gaurav said...

these r very helpful tips but it would b great if u give more stress on the points

Anonymous said...

Would like to point out a spelling mistake in the Second round: Its Grammar not grammer. Cheers

rajesh said...

hi, its Very UseFul To Fresher Attend The Interview

mike said...


Tks very much for post:

I like it and hope that you continue posting.

Let me show other source that may be good for community.

Source: Call center interview questions

Best rgs

hridoy said...

thnx...i have a interview today,i was really nervous......but now i prepared mysself for the interview by your help.........thnx

Suraj said...

Well thanks for posting those information.try add some best answers to those question.

Anonymous said...

Here are some very important HR questions which are often asked during Interviews and I believe these answers can really help you to get through.......

Click on them to view the answer:

1)  Tell Me Something About Yourself ?

2) What Are Your Strengths?

3) What Are Your Weaknesses?

4) How Do You Handle Pressure / Can You Work Well Under Pressure?

5) What Are Your Short Term Goals?

6) What Are Your Long Term Goals?

7) Where Do You See After 5 Years?

8) Why Should We Hire You?

9) What Is Your Salary Expectation?

10) Why Do You Want To Leave Your Current Job?

Anonymous said...

i know 5 languages and completed wil they give job to me i can speak well in those 5 languages

Flyingtalk said...

Eminent Infotech Pvt Ltd. are providing top branded franchise and business ideas link call center job, Call center jobs, Survey process

Anonymous said...

Tks very much for your post.

Avoid surprises — interviews need preparation. Some questions come up time and time again — usually about you, your experience and the job itself. We've gathered together the most common questions so you can get your preparation off to a flying start.

You also find all interview questions at link at the end of this post.

Source: Download Ebook: Ultimate Guide To Job Interview Questions Answers:

Best rgs

Hill said...

So great work for informing us of the possibilities and following a certain path.

I really appreciate your hard work an giving us some information and inspiring others to follow.

Thanks so much.

stepherd said...

Really nice information. It will be useful for the people those who are trying to match their career with the best can get benefited through our services.

Manpower Consultancy in Chennai

HR Consultancy in Chennai

Recruitment Consultancy in Chennai

Staffing Companies in Chennai

Recruitment Franchise in Chennai

Ghodekar Kajal Tukaram said...

Valuable for information if there is any other regarding this kindly revert me back on this Job Openings in Call Center

IQBAL KHAN said...

very well written... keep it up to motivate youth more

Thanks for interview questions

viji said...

you are posting a good information for people and keep maintin it and give more updates too.

Digital Marketing Company in Chennai

Digital Marketing Agency in Chennai

Digital Marketing Companies Chennai

Digital Marketing Services in Chennai

Anonymous said...

The Best form Filling projects are available at low cost

Marketing bytes said...


Digital Marketing Pro said...

Hey, nice site! Keep up the excellent work! I read this post. It is very useful. Please try to keep posting. Let me show other source that may be good for community.
BPO Training

Rosi Thomas said...

Wonderful information! I like all rounds of Interview. These kind of rounds are essential for building self confidence for the people who are in the search of a call centre job. Livesalesman, The outsourcing industry provides the best interview round questions and a leading provider of outsourcing services. Check Livesalesman reviews

Jiya Roy said...

Thanks for providing the precious information. nice blog for interview preparation. Also visit C3 once.

Jiya Roy said...

Here i reads lots off different experience about call centre and sometime it's very dangerous. If you want more information about call centre bpo plz visit C3

marco smith said...

this can be most helpful weblogs.For more call center stories and resources please visit C3

Unknown said...

Dude my typing and operational round is scheduled on next Monday i,e;15-1-18. Can you please drop me some of the tips on my mail is

Thank you....

Unknown said...

Dude my typing and operational round is scheduled on next Monday i,e;15-1-18. Can you please drop me some of the tips on my mail is

Thank you....

Ancy merina said...

Thanks a lot for sharing this such a informative blog It really help a lot to improve my knowledge and skills
Web development company in bangalore
Outsource magento ecommerce services india
ECommerce Website developers in bangalore

Raj Singh said...

Nice blog Content.It is very informative and helpful. Please share more content. Thanks.
Jobs in Bangalore for freshers

fortywinks32 said...

Inspiring writings and I greatly admired what you have to say , I hope you continue to provide new ideas for us all and greetings success always for you..Keep update more information..