Interview rounds in a call center

These are the common interview rounds in a call center interview. Sometimes there may be additional tests like typing tests, listening test etc.

First round: Self introduction.
Here the interviewer will ask you to introduce yourself (will be looking for MTI - mother tongue influence, sentence contruction etc.,) keep it brief. You may want to follow this order.

• The place you are from.
• Your educational qualification.
• Personal information - your family, your interests and hobbies.

Second round: Written test.

• Grammer test.
• Analytical test.
• Technical test. (If you're attending interview for a technical process)

Third round: Operations(Ops) round.

Operations round is the most critical round, usually conducted by a team-leader from the operations or the operation manager. You can expect questions like -

• Introduce yourself.
• Why you want to join a call-center ? (If you are a fresher)
• Why this company ?
• May ask you to read a passage.

Here the interviewer will try to know more about you, how well you answer the questions (remember answer the questions in favour of the company). His looks may be intimidating but dont worry he is as nervous as you are (probably thinking of the next question to ask).

Fourth round: HR round.

Once you clear the Ops round, HR round is very easy. The HR may ask you a few questions like - whats your salary expectation, will you sign a bond for a year etc., And then give the offer letter to sign and will explain the salary structure.

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Prepare for a call center interview

Most common questions asked in a call center interview.