Inbound means incoming(calls). It is usually called Customer-service. In this type of call centers the customers call the company, it could be to know some information about the product, to raise a complaint as the product is not working properly, to do the payments etc. Inbound can be of different types - customer service, technical support, finance, billing, cancellation(saves) etc. In a customer service process the customer calls(usually facing a problem), the advisor helps the customer and leaves notes on the customers account. I worked for customer service for a year. The process that I belonged to was a U.K process. The same process was based in Bangalore, Mumbai, Delhi and Capetown in South Africa.
Outbound CallCenters in India.
Prepare for a Call Center Interview.
Outbound CallCenters in India.
Prepare for a Call Center Interview.
Posts
2 comments:
Thanks for sharing the information about the inbound call center. Inbound Call Center service is the way, where you can make your company on the jump, even if you are not available for your customers.
Here are a list of some important Interview Questions.
Click on them to view the answer:
1)Tell Me Something About Yourself ?
2) What Is (Are) Your Strength (Strengths)?
3) What Is (Are) Your Weakness (Weaknesses)?
4) Can You Work Well Under Pressure?
5) What Are Your Short Term Goals?
6) What Are Your Long Term Goals?
7) Where Do You See Yourself 5 Years From Now?
8) Why Should We Hire You?
9) What Kind Of Salary Are You Looking For?
10) Why Do You Want To Leave Your Current Job?
Post a Comment