Tuesday, October 7, 2008

Basic technical questions asked in a call center interview 1

What is an operating system?
A software program that provides the interface between a human and a computer.

Which are the different operating systems that you have worked on?

I have worked on Win 98 and Win XP.

What is a browser?

A web browser is a software application which enables a user to display and interact with text, images, videos, music, games and other information typically located on a Web page at a website on the World Wide Web or a local area network. Ex Internet Explorer, Firefox, Safari.

What is a Mac address?

In computer networking, a Media Access Control address (MAC address) or Ethernet Hardware Address (EHA), is an address assigned to most network adapters or network interface cards (NICs) by the manufacturer for identification.

What is an IP address?

Short for Internet Protocol, IP is an address of a computer or other network device on a network using IP or TCP/IP . Ex :"166.70.10.23" is an example of such an address.

What is a modem?

Short for MODulator / DEModulator, which describes the method used to convert digital data used by computers into analog signals used by the phones and then back into digital data once received by the other computer.

Difference b/w dial up and DSL broadband.

The main difference the interviewer expects from you is that when using broadband a telephone call can be attended or made without loosing the internet connection(as both services voice and data are available on the same telephone line), however when using a dial up connection you can only use one service at a time, that is you can use the telephone or the internet but not both.

The other differences are the speed, dial up - 56 kbps, DSL broadband - from 128kbps to 8Mbps.

In dial up you need a dialer(software) and a number to dial to get connected to the internet. In broadband you configure the connection only once using your username and password and you would stay connected always.

What is a firewall?

A firewall is a hardware, or software running on your computer, which prevents intruders on the network would likely be able to destroy, tamper with or gain access to the files on your computer.

Difference between LAN and WAN?

A Local Area Network (LAN) are home or office networks.

A Wide Area Network (WAN) is a network that spans a large geographical area, the most common example being the Internet.

What is Wi-Fi?

WiFi stands for wireless fidelity, is wireless networking technology.

Saturday, October 4, 2008

Job Openings in Mumbai

Accenture Job Opening in Mumbai
E-Connexions : Qualification - HSC, Graduates and Undergraduates, Diploma and BE graduates. For Customer Service and Technical Support. Call for telephonic interview - 022 65150060, 9867111546
Bridge Man Power : Oppenings for UK,US and AUS process offering day shift and night shift . contact Kruti 9930454267, Asif 9833261282 and Aparna 9930907328.
Net Employment Services : Customer Service and Technical Support openings for HSC+6 months experience and any graduate. Call Mercy - 67143159.

Sample Resume for a Call Center Interview

This is a very simple resume, however as I wrote in How to write your own resume for a call center, you can write your own resume that best suits you and the company you are applying for.

Monday, September 29, 2008

Call Center Consultancies in Mumbai

e-Connexions :
001, Bldg A-58, Sector 1, Shanti Nagar, Mira Road (East), Thane 401 107 Ph: 022-65150060
Bridge Man Power Consultant :
Link Road Malad (West), 508, Palm springs, Next to D Mart, Mumbai, Maharashtra 400064
09920203983
Job Avenue :
Shop no.42, Shivaji Market, Dr.C.G road, Chembur Colony, Chembur(East), Mumbai- 400074 09870743311
Intelenet Global Services :
Location 1: Intelenet Tower-1 Near Inobit Mall, Malad(W), Mumbai-400090 Tel: 022-66776000 Location 2: Grnd and First Flr.,Bldg.01, Sector-02, Millenium Business Park, Nr.Waterfall Plaza, Navi Mumbai- 400 701 Tel: 022-27781778
Intellect Global Center :
8, Linkway Estate, Next To Hotel Greens, Malad West, Link Road, Mumbai, 400064
Gratitude India (TM) :
8, Palm Spring, Link Road, Next to Dmart Malad (W), Mumbai-64 9833804042/9833377228/9930257632
FuturZ House :
Ruia Corporate, 18/2 Sainath Road, OFF SV Road Opp MTNL, Next to Hi-Tech Blood Bank, Malad West, Mumbai 400064 (India) Tel : 022 67192300
Net Employment Services :
1st floor, Brijwasi Building, Opp to Udhyog Bhavan, Sonawala Road, Gurgaon East, Mumbai 400063 Tel No.- 022 67143174 / 9920684267.
Job Ladder :
Off No.1, Madhusudhan Terrace, Kastur Park, Shimpoli Road, Opp Veg Treat Hotel, Borivali W, Mumbai - 400092.

Thursday, September 25, 2008

Call Center Consultancies in Chennai/Madras

e-Earth Consultancy :
11/1,2nd Main Road, Nehru Nagar, Adyar, Opp Nalli Silks,
Chennai -20. Ph : 044 -39185883
ACT HR SOLUTIONS :
6/1, Arumugam Road, Kilpauk Garden Colony, Chennai - 10.
Landmark: Water-tank, Basketball Stadium.
BrainSquare Consultancy :
New # 8, Old # 17, Eagappan Street, 1st Floor,Chennai -600 002. Ph : 044 2855 4567
Hipro Solutions :
127, 1st Floor Bypass Road, Velachery (Pizza corner Bldg) Chennai - 600042
Muesoft Technologies :
No 1/1, 2nd Floor, Sri Balaji Complex, S.V.S Nagar Main Road, Valasarawakkam, Chennai - 600 087
Winning Edge Consultants :
"Taas Mahal" II-A, 2nd Floor, No. 10 Montieth Road, Egmore Chennai - 600008. Ph: 044-45580003.
PlanetHR :
B1, 'A' Block, 3rd Floor Parsn Paradise Apartments 109, G N Chetty Road, T Nagar, Chennai - 600017.
Hitech Recruits :
#35/23, 1st Floor, 15th Main Road, Ranganathan Gardens, Anna Nagar, Chennai-600040 Landmark: Opposite Central Revenue Quarters Ph: 044-42611155
Ma Foi Consulting Solutions :
Ma Foi Towers, 4th Floor, 244, Anna Salai,Chennai – 600006 Tel: 044 28420251/53
Team Lease :
81 (Old #36), VukanTowers, 2nd Floor, Thirumalai Pillai Road, T Nagar

Wednesday, September 24, 2008

Call Center Vocabulary - Part 2

Call Center Vocabulary
TL - Team Leader - Is a manager who handles a team of 6-14 agents or even more.
SME - Subject Matter Expert - Is one level higher than the front line agent and lower to TL.
Sup Call - Is the short form for 'supervisor call'. When a customer wants to speak to a supervisor the call is escalated to the supervisor, such calls are called 'Sup call'. "Where's your TL? - He's on a sup call".
Floor - Is the production floor where agents attend calls. "Please go to the floor".
QA - Quality Analyst - Is an agent who monitors/listens to calls and gives scores to the agent based on various parameters.
Skip Level Meeting - Is a meeting of agents and a manager(above your TL or even above your TL's manager). Usually agents are asked to give feedbacks about their TLs and Managers and discuss the issues they are facing in the company.
Attrition - attrition is a rate which is used to show the no.of people who quit the company each month.
Nesting period - After the evaluation(after training) the agents are allowed to take calls for about 3 hours a day, for 2 weeks to get used to calls. This 2 weeks period is called Nesting period.
Induction - Induction will be held on your first day at work, before training. During induction HRs, Operation Manager, Admin, People from finance will give presentations about the company and their respective department.

Tuesday, September 23, 2008

Call Center Consultancies in Hyderabad

2COMS Consulting :
302-Lovely Mansion, Somajiguda(Near Yashodha Hospital), Rajbhavan Road, Hyderabad-82. Contact No: 040-39897979/ 39879003/ 39879004
JOB ADDA Consultancy :
No.302 Model House Lane, Opp Abhiruchi tiffin center, Mount Raghava Complex, Punjagutta, Hyderabad.
FAIRLINKS Placements :
315, Amrutha Estates, Beside Minerva Coffee Shop, Himayathnagar, Hyderabad.
Manpower Consultants :
6th floor, 601 vintage boulevard, Opp. Honda Showroom, Hyderabad Board No. : 040 39400300
No.6-3-1090/1/1, Rajbhavan Road, Somajiguda, Hyderabad - 500 482 Board No : 040 39400300
Shristi Consultants :
#7,1st FloorShiva Rama Krishna Colony, Next to Indira Gandhi College, West Marredpally, Secunderabad 500026
TalentGurus :
#401 & 402, Golden Edifice Khairatabad, Hyderabad 500 004
PRKS SYSTEMS :
#404, 4th flr, Patel Avenue, Opp Ness Technologies, The lane beside Sierra atlantic, Near city center, Road no 10, B.Hills Hyderabad.